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River Regulation and Navigation Channel Dredging Reservoirs, Artificial Lakes, and Retention Basins Ports and Harbors (Channel Maintenance and Expansion) Coastal Protection, Beach Nourishment, and Shoreline Reinforcement Marine Sand Mining (Nearshore and Shallow Sea, Land Reclamation) Mining and Gold Dredging (Localized Dredging and Tailings Management)
Service Support
Pre-sale Service
Goal: Understand customer requirements and provide professional consultation and customized solutions.
Main Contents:
1.Project Evaluation & Requirement Analysis
- Understand working conditions (river, port, lake, mining area, etc.), sediment type, water depth, and discharge distance.
- Conduct feasibility analysis according to customer budget and project needs.
2.Technical Proposal & Design Support
- Recommend suitable cutter suction dredger models and configurations (cutter power, pump power, pipeline length, etc.).
- Provide technical drawings or 3D layout designs for customization.
3.Quotation & Business Consultation
- Offer detailed quotation sheets, equipment lists, and optional components.
- Assist with contract terms, delivery time, and payment methods.
4.Factory Visit & Technical Communication (Optional)
- Support customer visits to inspect production facilities and running dredgers.
- Engineers can visit the working site for technical assessment and tailored solutions.
In-sale Service
Goal: Ensure production progress, quality control, and safe delivery.
Main Contents:
1.Contract Execution & Production Tracking
- Organize production strictly according to the contract and quality standards.
- Provide regular progress updates, photos, and videos during key production stages.
2.Quality Inspection & Factory Testing
- All dredgers are tested and commissioned before delivery.
- Provide inspection reports, quality certificates, and test data.
3.Packaging & Shipping
- Offer professional packing, anti-rust, and shockproof protection.
- Assist with shipping arrangements, booking, customs declaration, and export documentation.
4.Installation & Commissioning Guidance
- Provide detailed installation drawings and operation manuals.
- Engineers can be dispatched to assist with on-site installation, commissioning, and operator training.
After-sale Service
Goal: Ensure long-term stable operation and customer satisfaction.
Main Contents:
1.Technical Support & Operator Training
- Provide full operation manuals and training videos.
- Offer on-site or remote training to ensure operators can work independently.
2.Warranty & Spare Parts Supply
- One-year warranty for the whole dredger (or as per contract).
- Lifetime technical support and original spare parts supply.
3.Remote & On-site Service
- Offer online assistance via phone, email, or video.
- Send engineers for on-site troubleshooting and maintenance when necessary.
4.Customer File & Regular Follow-up
- Maintain customer operation records and follow up regularly.
- Provide equipment upgrades, performance optimization, and technical improvement suggestions.
Dredgers, Amphibious Excavator,Amphibious Dredger and Platform
Contact us
Send a Email:
Contacts: Lily Su (Director)
Whatsapp: +86-18765154897
Address: Weifang Economic Development Zone, Shandong Province, China
Website: www.eterne-machinery.com
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